Refund Policy

At Skymart Express India, customer satisfaction is our priority. We aim to deliver shipments safely and on time. However, under certain circumstances, you may be eligible for a refund as per our refund policy detailed below.

1. Eligibility for Refund

A refund may be issued under the following conditions:

• The shipment was not picked up within the committed time.
• The shipment was lost or severely damaged in transit (not due to prohibited packaging).
• Duplicate payment was made for the same consignment.
• Service was cancelled by Skymart Express before pickup due to operational reasons.

2. Non-Refundable Conditions

Refunds will not be issued in the following situations:

• Delays caused by weather, natural disasters, strikes, or government restrictions.
• Incorrect or incomplete address provided by sender.
• Packaging issues, or shipment of prohibited items.
• Failure to comply with Skymart Express shipping guidelines or terms.

3. Refund Request Process

To request a refund, please follow these steps:

• Email your request to support@skymartexpress.in within 7 days of the shipment date.
• Include the tracking number, sender details, and reason for the refund.
• Our team will investigate and respond within 5–7 working days.

4. Refund Timeline

If approved, the refund will be processed to the original payment method within 7–10 working days. In some cases, refund time may vary depending on your bank/payment gateway.

5. Mode of Refund

Refunds will be made only to the original payment source (credit/debit card, UPI, bank transfer). We do not offer cash refunds.

6. Cancellation Policy

If you wish to cancel a shipment before pickup, please contact our customer support immediately. If the shipment has not been processed yet, full refund will be initiated. Cancellation is not possible once the shipment has been picked up.

7. Contact Support

For all refund-related queries or assistance, contact:

Email: support@skymartexpress.in
Phone: +91 7973547311

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